User Guide

Simulate a mock claim to know if you're covered

Step 1

In order to log in, go to

Click login, followed by Insured.


Step 2

Enter your username and password and click login.

You will be redirected to the Customer Centre homepage.


Step 3

Click on the link Estimate the reimbursed expenses in the Shortcuts box on the right.


Step 4

Click on the link Benefit Eligibility. A list of health care treatment is displayed.

Please note that mock claims cannot be made for every type of health care treatment.

Click the treatment you want to make a mock claim for.


Step 5

Select the insured.

Enter the date on which the purchase or service was obtained, or simply enter the day's date.

Write the total amount requested.

Select the province where the service was or will be obtained, and click SUBMIT.


Step 6

Take the time to read the text displayed under the result.

This will tell you about specific situations that could have an impact on the actual amount of your coverage.