Some of our call centres are receiving a high volume of calls. Our response time may be longer than usual.
Do you have questions regarding billing or payments for your home, auto or recreational vehicle insurance with us? See our FAQ.
2021 Income Tax: Get your statements in the Customer Centre.
For Plan members
Health insurance Dental care insurance Health Spending Account
Customer service
Monday to Friday: 8 a.m. to 8 p.m. EST/HNE
Be sure to have your insurance certificate number in hand before calling.
You'll find this seven-digit number at the top right of your insurance card, insurance contract or statement.
The COVID-19 information page is regularly updated.
The Customer Centre , which you can access from your computer, smart phone or the mobile app , enables you to:
- Submit your claims and keep track of them
- Find out if you’re covered for a healthcare item
- Get your insurance card and documents
- Update your personal information
The user guides give step-by-step instructions on how to register for the Customer Centre and perform common tasks.
Disability Insurance
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Quebec City Office
Toronto Office
Travel Insurance
Please refer to the number indicated on your SSQ insurance card.
Coronavirus (COVID-19)
If you have any questions on your coverage, refer to our FAQ.
Life Insurance
General information
Claim
Toronto Office
Accidental Death and Dismemberment Insurance Critical Illness Insurance Insurance for Expatriates
Montreal Area
Other Areas
Insurance for retirees or those who are leaving a group plan
Monday to Friday: 8 a.m. to 8 p.m.
Mercer Retiree Solution (MRS)
For Businesses and Associations
Traditional insurance (health, prescription drugs, disability, dental care, life, travel, Health Spending Account)
For administrators
Quebec City area : 418-651-5463
Montreal Area : 514-223-2504
Other areas : 1-877-428-6571
For Insureds
Specialized insurance (accidental death and dismemberment, critical illness, expatriates)
Insurance for retirees or those who are leaving a group plan
Monday to Friday: 8 a.m. to 8 p.m.
For Advisors
Traditional insurance (health, prescription drugs, disability, dental care, life, travel, Health Spending Account)
Fax : 514 521-1106
Specialized insurance (accidental death and dismemberment, critical illness, expatriates)
Fax : 514 282-6825
For Individuals
Quotes
With SSQ Insurance becoming Beneva, quotes now have the Beneva look and feel.
Are you an SSQ Insurance client?
Customer Service:
1 866 777-2886
Fax: 418-683-5603
Monday to Friday - 8:00 a.m. to 7:00 p.m.
Claims
Are you an SSQ Insurance client?
Fax: 418-683-4983
Monday to Friday - 8:00 a.m. to 7:00 p.m.
The COVID-19 information page is regularly updated.
The Customer Centre enables you to:
- consult your contracts online
- consult your payment terms
- sign up for the paperless option
Use our online forms to send us your requests quickly and securely.
Legal assistance and roadside assistance
Online roadside assistance request
Towing, battery boosting, flat tire replacement, fuel delivery, lockout service
For businesses and associations
Quotes
Beneva agents will gladly help you find the right commercial insurance for your business at a competitive price.
If you haven't renewed your contract yet, you're still an SSQ Insurance client. Contact us for assistance.
Customer Service
Monday to Friday – 8:00 a.m. to 4:00 p.m.
Claims
27/7 service
For Individuals
Life Insurance Critical Illness Insurance Credit Insurance
Monday to Friday: 8:30 a.m. to 5 p.m.
For Businesses and Associations
Life Insurance Critical Illness Insurance Credit Insurance
For Investors
Guaranteed Interest Accounts (GIAs) Segregated Funds RRSP, TFSA, RRIF and other plans Private Wealth Management RRSP and Investment Loans
Fax : 1 866 559-6871
Monday to Friday: 8 a.m. to 5 p.m.
Monday to Thursday: 8:30 a.m.to 5 p.m.
Fridays: 8:30 a.m.to 4:30 p.m.
Quebec
Realty, Multi-unit mortgage loans
2525 Laurier Boulevard
Quebec City QC G1V 2L2
Group Insurance
2515 Laurier Boulevard
P.O. Box 10500, Stn Sainte-Foy
Quebec City QC G1V 4H6
Auto Insurance, Home Insurance, Business General Insurance
2515 Laurier Boulevard
P.O. Box 10530, Stn Sainte-Foy
Quebec City QC G1V 0A5
Investment
2515 Laurier Boulevard
P.O. Box 10510, Stn Sainte-Foy
Quebec City QC G1V 0A3
Montreal Area
1225 St. Charles Street West, Suite 200
Longueuil QC J4K 0B9
Toronto
110 Sheppard Avenue East, Suite 500
Toronto ON M2N 6Y8
Halifax
Group Insurance
P.O. Box 1001
1680 Bedford Row
Halifax NS B3J 1T0
Life, Critical Illness and Credit Insurance
Purdy's Wharf, Tower 1
1959 Upper Water Street, Suite 1703
Halifax NS B3J 3N2
Calgary
888 3rd Street SW, Suite 1000
Bankers Hall, WestTower
Calgary AB T2P 5C5
Vancouver
666 Burrard Street
Park Place, 5th Floor
Vancouver BC V6C 2X8
Ontario, Western and Atlantic Canada
110 Sheppard Avenue East, Suite 500
Toronto ON M2N 6Y8
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