COVID-19 information

Before you call, click the link for the information page and FAQ section that corresponds to you.

Our pages related to the COVID-19 are updated on a continuous basis to reflect the latest changes.

Group Insurance

2021 Income Tax: Get your statements in the Customer Centre.

Log in

For Plan members

Health insurance Dental care insurance Health Spending Account

1-888-651-8181

Customer service
Monday to Friday: 8 a.m. to 8 p.m. EST/HNE

Contact us by email

Be sure to have your insurance certificate number in hand before calling.

You'll find this seven-digit number at the top right of your insurance card, insurance contract or statement.

 

 

Before you call

The COVID-19 information page is regularly updated.

The Customer Centre , which you can access from your computer, smart phone or the mobile app , enables you to:

  • Submit your claims and keep track of them
  • Find out if you’re covered for a healthcare item
  • Get your insurance card and documents
  • Update your personal information

The user guides give step-by-step instructions on how to register for the Customer Centre and perform common tasks.

Disability Insurance

Monday to Friday: 8:30 a.m. to 4:30 p.m.

Quebec City Office

1-877-317-1406

[email protected]

Toronto Office

1 866 885-6772

[email protected]

Travel Insurance

Please refer to the number indicated on your SSQ insurance card.

Coronavirus (COVID-19)
If you have any questions on your coverage, refer to our FAQ.

Life Insurance

[email protected]

General information

1-888-651-8181

Claim

1-866-832-8801

Toronto Office

1-866-885-6772

Accidental Death and Dismemberment Insurance Critical Illness Insurance Insurance for Expatriates
Montreal Area

514 282-6043

Other Areas

1 855 395-2520

[email protected]

Insurance for retirees or those who are leaving a group plan

[email protected]

Monday to Friday: 8 a.m. to 8 p.m.

Mercer Retiree Solution (MRS)

1-844-637-2370

For Businesses and Associations

Traditional insurance (health, prescription drugs, disability, dental care, life, travel, Health Spending Account)
For administrators

Quebec City area : 418-651-5463

Montreal Area : 514-223-2504

Other areas : 1-877-428-6571

For Insureds

1-888-651-8181

Specialized insurance (accidental death and dismemberment, critical illness, expatriates)

1-855-508-1069

[email protected]

Insurance for retirees or those who are leaving a group plan

1-866-777-0711

[email protected]

Monday to Friday: 8 a.m. to 8 p.m.

For Advisors

Head Office
Quebec

1 800 463-3331

Fax : 418 659-4675

Traditional insurance (health, prescription drugs, disability, dental care, life, travel, Health Spending Account)

1 800 361-8100

[email protected]

Fax : 514 521-1106

Specialized insurance (accidental death and dismemberment, critical illness, expatriates)

1 855 233-7056

[email protected]

Fax : 514 282-6825

Auto, Home and General Business Insurance

For Individuals

Quote

1-866-777-2886

Fax: 418-683-5603

[email protected]

Contact us by email

Monday to Friday: 8 a.m. to 8 p.m.

Saturday: 9:30 a.m. to 4 p.m.

Claims

1-800-463-2343

Fax: 418-683-4983

[email protected]

Contact us by email

Monday to Friday: 8 a.m. to 8 p.m.

Saturday: 9:30 a.m. to 4 p.m.

 

Before you call

    The COVID-19 information page is regularly updated.

    The Customer Centre enables you to:

    • consult your contracts online
    • consult your payment terms
    • sign up for the paperless option

    Use our online forms to send us your requests quickly and securely.

    Legal assistance and roadside assistance

    1-877-777-7811

    Online roadside assistance request

    Towing, jump-start, flat tire replacement, gas delivery, lockout

    For Businesses and Associations

    Claims

    1-800-463-2343

    [email protected]

    Fax: 418 683-4983

    Monday to Friday: 8 a.m. to 8 p.m.

    Saturday: 9:30 a.m. to 4 p.m.

    Individual Insurance

    For Individuals

    Life Insurance Critical Illness Insurance Credit Insurance

    1 800 565-4550

    Monday to Friday: 8:30 a.m. to 5 p.m.

    For Businesses and Associations

    Life Insurance Critical Illness Insurance Credit Insurance

    1 800 565-4550

    Realty

    For Businesses and Associations

    Office and commercial space for lease

    418 682-1245

    [email protected]

    Fax : 418 682-1285

    Investment

    For Investors

    Guaranteed Interest Accounts (GIAs) Segregated Funds RRSP, TFSA, RRIF and other plans Private Wealth Management RRSP and Investment Loans

    Fax : 1 866 559-6871

    [email protected]

    Monday to Friday: 8 a.m. to 5 p.m.

    For Businesses and Associations

    Institutional Investment Services

    1 800 265-9525

    [email protected]

    Fax : 1 866 559-6871

    Multi-unit Mortgage Loans

    1 800 463-6987

    [email protected]

    Fax : 1 866 333-7501

    For Advisors

    Client Services

    [email protected]

    Fax : 1 866 559-6871

    Monday to Friday: 8 a.m. to 5 p.m.

    Protections available at a dealership

    1-877-451-3888

    [email protected]

    Monday to Thursday: 8:30 a.m.to 5 p.m.

    Fridays: 8:30 a.m.to 4:30 p.m.

    Our Addresses

    The reception desks at our Quebec City and Longueuil offices are closed and measures have been taken to minimize access to our premises.

    However, our services are maintained and all your requests will be processed as quickly as possible.

    To avoid long wait times over the phone, we recommend using our Customer Centre. It may be accessed on our website and on our mobile app.

    Quebec

    Realty, Multi-unit mortgage loans

    2525 Laurier Boulevard
    Quebec City QC  G1V 2L2

    Group Insurance

    2515 Laurier Boulevard
    P.O. Box 10500, Stn Sainte-Foy
    Quebec City QC  G1V 4H6

    Auto Insurance, Home Insurance, Business General Insurance

    2515 Laurier Boulevard
    P.O. Box 10530, Stn Sainte-Foy
    Quebec City QC  G1V 0A5

    Investment

    2515 Laurier Boulevard
    P.O. Box 10510, Stn Sainte-Foy
    Quebec City QC  G1V 0A3

    Montreal Area

    1225 St. Charles Street West, Suite 200
    Longueuil QC  J4K 0B9

    Toronto

    110 Sheppard Avenue East, Suite 500
    Toronto ON  M2N 6Y8

    Halifax

    Group Insurance

    P.O. Box 1001
    1680 Bedford Row
    Halifax NS  B3J 1T0

    Life, Critical Illness and Credit Insurance

    Purdy's Wharf, Tower 1
    1959 Upper Water Street, Suite 1703
    Halifax NS  B3J 3N2

    Calgary

    888 3rd Street SW, Suite 1000
    Bankers Hall, WestTower
    Calgary AB  T2P 5C5

    Vancouver

    666 Burrard Street
    Park Place, 5th Floor
    Vancouver BC  V6C 2X8

    Ontario, Western and Atlantic Canada

    110 Sheppard Avenue East, Suite 500
    Toronto ON  M2N 6Y8