User Guide
Register for the Customer Centre
Step 1
To register, go to ssq.ca.
Click the login button followed by Insured.
Step 2
Under "Not registered?", click the register button.
This will take you to the first step in the Customer Centre registration process.
Step 3
Complete all the fields and click Next Step.
Product
Depending on the product you have with SSQ Insurance, you will be asked to enter a policy or certificate number.
Click the question mark (?) for help.
Date of birth
Be sure to insert hyphens (-) between the year, month and day of birth.
Example :
Step 4
Complete the login information fields and click Activate.
You will have to accept the terms and conditions of use to continue.
Password
Passwords must respect the following criteria:
- Must contain at least 8 characters
- Cannot contain your first name, last name or email address
- Accepted special characters: . ! ? : , - _' " « » ( ) $
Clicking the question mark (?) will also display the criteria.
To unmask your password, click the eye.
Step 5
After submitting your registration, you will receive an activation email.
Click the activation link in the email to activate your Customer Centre.
Step 6
After clicking the activation link, you will be taken to the confirmation page.
Now that your registration is confirmed, you can access your Customer Centre by clicking Login.
Step 7
Enter your login information and click Login.
The Customer Centre homepage will open.