User Guide

Direct Deposit

To receive your claims more quickly, sign up for direct deposit on the Customer Centre website to benefit from the following:

  •   Reimbursement of online claims in 48 hours for most treatment types
  •   Confirmation of your reimbursements by email
  •   Availability of all your statements directly on Customer Centre

How to register for Direct Deposit

Before you start, make sure you have all your banking information on hand.

  1. Log in to secure website Customer Centre. Not yet registered on our secure website? Register today.
  2. On the Customer Centre home page, click "Sign up for direct deposit" which appears in the message at the top of the Group Insurance section.

    If you don’t see the message, click the Group Insurance link in the menu and then click Direct Deposit in the Express Changes box.

  3. Enter your banking information and save.