User Guide

Submitting a claim

Step 1

In order to log in, go to

Click login, followed by Insured.


Step 2

Enter your username and password and click login.

To register for the Customer Centre, follow this easy step-by-step guide.

You will be redirected to the Customer Centre homepage.


Step 3

Once you’ve logged in, under Group Insurance, select the shortcut Submit a claim.


Step 4

Click Submit a claim.


Step 5

Choose the type of treatment you want to submit a claim for from the categories in the shaded rectangle.


Step 6

If your service provider appears in the list,click their name.

If not, click Search for a new service provider.

Enter the phone number and/or name, and click Search.

Select the supplier whose name and address matches the information written on your bill.


Step 7

Complete the form.

Up to 5 treatments may be claimed from a service provider. This may be done in the Type of treatment section at the bottom of the form.

When done, click Confirm.


Step 8

Check that the information is accurate and click Confirm to submit your claim.