Group Insurance Claim

Need to make a claim?

4 ways to choose from.



Submit your claim with your Customer Centre and get reimbursed in 48 hours for most treatment types.

We have designed these guides for those of you who aren’t familiar with your Customer Centre.

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The mobile app

Download the free SSQ Insurance mobile application and get reimbursed in 48 hours for most treatment types.

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By mail


Please note that the circumstances surrounding COVID-19 are causing delays in the processing of paper documents.

Send us the claim form along with the original receipts. Personalized forms are available in your Customer Centre. Simply fill them out, print and sign.

You can't find the form you're looking for on the list? Call our Customer Service.



The SSQ Insurance card

Present your SSQ Insurance card at the dentist's office or at the pharmacy. You will pay only for the expenses not covered under your group insurance contract.

Travel Insurance Claim

Whenever possible, contact CanAssistance before obtaining treatment or medical care outside your province of residence. You will be directed to the physician, clinic or hospital that is able to provide the emergency care you need. Your claim will be that much simpler.

The numbers to dial can also be found at the back of your SSQ insurance card.

Disability Insurance Claim

See our Help with disability claims page for information about the claim process, how to avoid delays, and answers to frequently asked questions.