Coronavirus (COVID‑19)

Information for Insureds ​Health Insurance

Updated: March 8, 2022 at 10:00 a.m.

FAQ menu

I want to submit or have submitted a claim

What is the best way to submit a claim during the pandemic?

Submit your claims online and get reimbursed directly in your bank account within 48 hours*.

Register for the Customer Centre and you’re good to go!

* For most healthcare items

Will my claim be paid by cheque?

You receive a cheque if you sent in a claim form by mail.

We are still processing claims sent in by mail, but delays are possible due to the COVID-19 situation.

To get reimbursed faster, use our online services whenever possible and sign up for direct deposit.

Can I expect delays in the processing of my claims?

Additional delays are possible with claims sent in by mail and paid by cheque.

To avoid additional delays, we strongly recommend using the online services whenever possible and signing up for direct deposit.

Are COVID-19 tests covered?

COVID-19 screening tests are not covered under your group insurance plan. For the time being, COVID-19 diagnostic tests (including rapid tests) are provided for free by provincial healthcare plans and are therefore not eligible under your contract. However, COVID-19 PCR tests are covered under your Health Spending Account with a prescription.

Serological tests are not eligible for reimbursement under your group insurance plan because they are not used to detect the COVID-19 virus itself, but antibodies.