Claim

For clients who still have a contract with SSQ Insurance.

Claims for home, car, commercial, life, health, travel and loan insurance, as well as for coverage through dealerships.

Auto Insurance

Collision, theft, fire and vandalism

Once your claim file is opened, use the Customer Centre to follow up on your claim.

If the collision happens outside Quebec?

Don't attempt to make any settlements at the scene of the accident until you've contacted SSQ Insurance first. Our claims adjusters will take charge of managing your claim file.

If required, call the emergency services and keep the event number that will be provided.

Home Insurance

Claim form
1-800-463-2343

All losses, theft and vandalism

When you contact us, an agent will open your claim file and verify the eligibility of the loss according to your coverage. Then, in compliance with your insurance contract, an indemnity payment will be made for the loss or the replacement of damaged articles.

To help your agent, consider to:

Keep all receipts (hotel room, restaurant, etc.).
Make a list of damaged goods
Gather additional information available: a brief description, a serial number, a date of purchase, a purchase cost, etc.
Take photos
Stay with your family or friends during cleanup, if any. A daily allowance can then be granted.
It is always possible to stay in a hotel or in temporary accommodation.

Business Insurance

1-800-463-2343

Advice

Keep all receipts and invoices for expenses incurred as a result of a loss.

Make a list of damaged or stolen property with short descriptions, serial numbers, dates of purchase, replacement costs, and any other information that may help us serve you better.

If possible, take pictures of the damage to show to the claims adjuster.

In case of water damage or fire

Until an SSQ Insurance claims adjuster can assess the damage, keep any damaged items that do not pose a health risk.

If possible, limit the extent of the damage by taking immediate measures. For example, move furniture to a dry corner of a flooded basement, and turn off water and electricity.

If a customer is injured

You and your employees should never admit responsibility.

Report the incident as soon as possible and provide the name and contact information of the victim and, if possible, of any witnesses. Document the incident.

If you receive a formal notice following an accident, notify your insurer immediately.

In case of theft of fraudulent acts

Request a police report and keep the report number.

Life, Health and Loan Insurance

1-800-565-4550

Send us your claim form with the original receipts by mail or call us.

Travel Insurance

To make a claim, you must call the insurance company from which you purchased your travel insurance policy.

Group Credit Insurance

1-877-373-7717

Please send us the following documents.
Keep a copy of all documents in your files.

Email

[email protected]

Fax

1-877-779-7602

Mail

1610, rue Bellefeuille, bureau 201
Trois-Rivières (Québec) G9A 6H7
Registered email is recommended.

In case of death

Please note that your estate remains responsible for your vehicle payments.

Claimant and medical declarations form:

For an SSQ Insurance contract (PDF, 63 kB)
For a Canassurance contract (PDF, 82 kB) (French only)

Copy of the death certificate by the Directeur de l'état civil
Copy of two will search certificates from the Registers of Wills and Mandates proving the existence of a final will, one with the Chambre des notaires du Québec and the other with the Barreau du Québec
Copy of the will
Loan statement up to the death date issued by the creditor

In case of disability

Please note that you always remain responsible for your vehicle payments.