Coronavirus (COVID‑19)

Information for Insureds

We are monitoring the situation closely so that we may quickly adapt and continue to serve through this difficult period.

Updated: January 7, 2022 at 3:30 p.m.

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Delays with the processing of mail and cheque payments

The circumstances surrounding COVID-19 are causing delays in the processing of paper documents.

In an effort to avoid further delay, we ask that you use online services whenever you can.

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Your best option: online services

To avoid delays in the processing and payment of your claims, we recommend you use the Customer Centre, accessible via our website and mobile app.

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User Guides

We have designed these guides for those of you who aren’t familiar with your Customer Centre.