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Training and Professional Development Because one of SSQ's main goals, namely to offer the highest quality of service, depends on retaining the most qualified personnel, the company has implemented a number of training and professional development programs. Accordingly, it provides employees with opportunities to upgrade their skills and acquire new ones. Certain training programs, such as those focusing on computer technologies, are offered to everyone, while other programs are specific to particular jobs. When it comes to professional development outside the company, SSQ subsidizes job-related college and university courses for employees. It also supports the LOMA training program. English courses are available in the workplace, and SSQ encourages employees to participate in the workshops offered by different professional associations, notably those provided by the Canadian Institute of Actuaries. Every year, SSQ spends approximately 3 per cent of its total payroll on staff training. The company spares no effort in maintaining its staff's qualifications and fosters multi-skilled human resources. |